Aftersales Manager, Workshop Manager, Technical or Service Manager
Manjunath Talawar Manjunath
Cins :
Kişi
Yaş :
45
Şəhər :
Bakı
Əmək haqqı : 2500 AZN
Bacarıqlar :Aftersales Operations & Service Strategy • Powertrain Diagnostics & Technical Support • Workshop Workflow Optimization • Field Quality Improvement & Defect Resolution • Global Recall Management & Compliance • Parts & Inventory Management • Supply Chain & Logistics Coordination • Warranty Management & Service Audits • Customer Satisfaction & Service Excellence • Vendor & Supplier Relationship Management • Cross-functional Team Leadership & Training • Budgeting & Cost Control • Performance Monitoring & KPI Optimization • Quality Control & Regulatory Compliance • Data-Driven Decision-Making & Reporting • SAP • WMS • ChatGPT AI Tools
Təhsil :Təhsil : Ali
BE Mechanical Engineering MBA Marketing
İş təcrübəsi :İş təcrübəsi : 5 ildən artıq
Aftersales Works Manager (PMGR & Bodyshop) Shakti Auto Cars Pvt. Ltd. | Brand; Jaguar & LandRover Retailer | Bangalore, India | April 2024 – Present • Optimized Service Operations by leading aftersales strategies, reducing repair turnaround time by 20% and increasing customer satisfaction. • Managed 20+ technicians and service advisors, enhancing efficiency and first-time fix rates by 15% through focused training. • Increased service revenue by 25% through strategic upselling, warranty claim improvements, and cost management. • Improved customer retention by 30% with proactive CRM initiatives, personalized follow-ups, and service enhancements. • Reduced repeat repairs and warranty claims by 10% by conducting audits, analyzing job cards, and refining service workflows. • Cut procurement costs by 12% by negotiating supplier contracts, ensuring seamless parts availability and minimizing downtime.
Aftersales Manager (Workshop Business Operation) Motorway Group Singapore | GetGo Technologies Pte Ltd & Lion City Rentals Pte. Ltd Brands: Koenigsegg, SsangYong, BMW, Rolls-Royce, BYD, Ferrari, Honda, Toyota, Mazda, Volkswagen,ClassicCars Dec | 2022 - Mar 2024 • Directed workshop operations, ensuring seamless workflow, maximizing technician efficiency, and minimizing service bottlenecks. • Trained and mentored new hires and existing mechanics, enhancing repair accuracy and reducing diagnostic errors by implementing structured training programs. • Managed fleet customer accounts, optimizing service contracts and increasing workshop revenue through tailored maintenance solutions. • Negotiated major repair quotations, effectively justifying costs to customers, improving approval rates, and boosting profitability. • Monitored service quality, test-driving vehicles post-repair to verify workmanship, reduce comeback jobs, and maintain high customer satisfaction levels.
Group Aftersales Manager (Service & Parts) Service Head Maju Motors Sdn. Bhd. | Brunei Brands: Volkswagen, Skoda, Renault, BYD, Lamborghini, Bentley, Ferrari | Jun 2018 – Nov 2022 • Directed daily service operations, optimizing workflows and reducing turnaround time by 20%. • Led recruitment, training, and performance management for a 25+ member team, improving service efficiency. • Negotiated major repair quotations and refined cost justifications, increasing revenue by 15%. • Resolved complex technical issues, enhanced complaint resolution, and boosted customer satisfaction scores by 25%. • Revamped war
Əlavə məlumat : Aftersales Manager and Technical Specialist with 22+ years of experience in automotive aftersales, workshop operation, warranty, customer service, and logistics across India, Oman, Malaysia, Brunei, and Singapore. Successfully improved CSI scores by 30% and optimized spare parts management, reducing costs by 25%. Proven expertise in global recall coordination, DMS IT projects, and leading high-performing cross-functional teams.
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